Return and Refund Policy:

At SolidasMemorias, we strive to provide you with the best quality of mobile phones and accessories. However, we understand that sometimes you may need to return a product or seek a refund. Our return and refund policy is designed to ensure a hassle-free and satisfactory experience for our valued customers. Please read the following guidelines carefully:

Eligibility for Returns and Refunds:

  • You are eligible for a return or refund within 14 days from the date of delivery.
  • The item(s) must be in unused, undamaged, and original condition with all original packaging and accessories.
  • Mobile phones should have no signs of activation or use, including no screen lock or accounts linked to them.

Process for Returns and Refunds:

  • To initiate a return or refund, please contact our customer support team within the specified 14-day period. You can reach us through [customer support email/phone number].
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Pack the item(s) securely in the original packaging along with all accessories and a copy of the purchase invoice.
  • Ship the return package to the address provided by our customer support team. Please ensure to include the RMA number on the package.

Return Shipping Costs:

  • If the return is due to a product defect or an error on our part, SolidasMemorias will bear the return shipping costs.
  • If the return is for any other reason, the customer will be responsible for the return shipping costs.

Inspection and Refund Process:

  • Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return eligibility criteria.
  • Upon successful inspection, we will process the refund using the same payment method used for the original purchase. Please allow up to [X] business days for the refund to be reflected in your account.


The following items are not eligible for return or refund:

  • Software, digital downloads, or electronic vouchers.
  • Personalized or custom-made items.
  • Products with physical damage due to misuse, mishandling, or accidents.


All mobile phones and accessories purchased from SolidasMemorias are covered by the manufacturer’s warranty. The warranty period may vary depending on the product. Please refer to the product documentation for specific warranty details.

Customer Satisfaction:

At SolidasMemorias, customer satisfaction is our priority. If you have any concerns or queries regarding your purchase, please feel free to contact our customer support team. We are here to assist you.

Please note that this policy applies to purchases made through our online store for international standard mobile phones and accessories. For in-store purchases or products sold through third-party platforms, different return and refund policies may apply.

If you have any questions or need further clarification about our return and refund policy, please do not hesitate to contact our customer support team. Thank you for choosing SolidasMemorias for all your mobile phone and accessory needs!