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Terms & Conditions

These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service Sólidas Memórias Unipessoal, Lda, with head office at Rua Direita de Massamá nº 87 Loja C, 2745-754, Massamá Lisboa, under the single registration and identification number of legal person nº 513634126, with share capital of €10,000.00, hereinafter referred to as seller. The Service consists of providing, through the INDICAR address, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described here. The order of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of 18 must have authorization from their representatives). 

The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.Sólidas Memórias Unipessoal, Lda will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free withdrawal – see point 9). Sólidas Memórias Unipessoal, Lda will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult to control by Sólidas Memórias Unipessoal, Lda, such as human errors or incidences in the computer systems, it is not possible to provide any of the products requested by the User. If any product is not available after placing the order, You will be notified by email or telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment. All information about price, products, specifications, promotional actions and services may be changed at any time by Sólidas Memórias Unipessoal, Lda.

3.1 All products and services sold on the Online Store Sólidas Memórias Unipessoal, Lda are in accordance with Portuguese law. 

3.2 The Store has adequate levels of security, however, Sólidas Memórias Unipessoal, Lda will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors outside under its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, by the modems, by the connection software or possible computer viruses or arising from the download (“download”) through the service infected files or containing viruses or other properties that may affect the User’s equipment. If, for any reason of access error to the website of the Sólidas Memórias Online Store, it is impossible to provide the service, Sólidas Memórias Unipessoal, Lda will not be responsible for any damages. 

3.3 Data and information queries carried out within the scope of this Service are presumed to be carried out by the User, and Sólidas Memórias Unipessoal, Lda declines any responsibility arising from the abusive or fraudulent use of the information obtained. 

3.4 Sólidas Memórias Unipessoal, Lda will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to it as fraud or gross negligence. 

3.5 Solid Memories Unipersonal, Lda is not responsible for damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it by way of fraud or serious negligence, not being responsible in particular for

• errors, omissions or other inaccuracies regarding the information made available through the Service; 
• damage caused by the fault of the User or third parties, including violations of intellectual property,
• non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or

• non-compliance or defective compliance resulting from the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside Sólidas Memórias Unipessoal, Lda and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations beyond the control of Sólidas Memórias Unipessoal, Lda that prevent or jeopardize the fulfillment of obligations assumed. 

3.6. Sólidas Memórias Unipessoal, Lda does not guarantee that:

• the Service will be provided uninterruptedly, be safe, error-free or work infinitely;
• the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it; 
• any material obtained in any way through the use of the Service is used at the User’s own risk, this being solely responsible for any damage caused to your computer system and equipment or for any loss of data resulting from that operation.
• no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions. 

3.7. The User accepts that Sólidas Memórias Unipessoal, Lda cannot be held responsible for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if previously notified by User about the possibility of occurrence of such damages), resulting from

• the use or inability to use the Service
• the difficulty of obtaining any substitute for goods/services
• unauthorized access or modification of personal databases

4.1. The user undertakes to: i) Provide personal data and correct addresses

• Not to use false identities; 
• Respect the imposed order limits. 

4.2. If any of the data is incorrect or insufficient, and for that reason, there is a delay or impossibility in processing the order or eventual non-delivery, the responsibility lies with the User, and Sólidas Memórias Unipessoal, Lda declines any responsibility. In the event that the consumer violates any of these obligations, Sólidas Memórias Unipessoal, Lda reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available simultaneously by Sólidas Memórias Unipessoal, Lda at the same time. User; and still, not allow future access by the User to any or all services provided by Sólidas Memórias Unipessoal, Lda. 

4.3. It is expressly forbidden to use the products and services purchased for commercial purposes.

5.1. Sólidas Memórias Unipessoal, Lda guarantees the confidentiality of all data provided by Users. 

5.2. The personal data identified in the order form as being mandatory is essential for the provision of the Service by Sólidas Memórias Unipessoal, Lda. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to the refusal of the Service to be provided by Sólidas Memórias Unipessoal, Lda. 

5.3. The User’s personal data will be processed and stored by computer and are intended to be used by Sólidas Memórias Unipessoal, Lda within the scope of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the marketing of INDYCAR CASO IF THE CASE AND ACCORDING TO THE COMPANY’S CONCRETE OBJECTIVE

5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in previous number, and for this purpose contact the entity responsible for the processing of personal data: Sólidas Memórias Unipessoal, Lda. 

5.5. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. The User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, effect contact the entity responsible for the processing of personal data: Sólidas Memórias Unipessoal, Lda. 

5.6. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. The User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, effect contact the entity responsible for the processing of personal data: Sólidas Memórias Unipessoal, Lda. 

5.7. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. the right to access, rectify and update your personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, for which purpose you must contact the entity responsible for data processing personal: Solid Memórias Unipessoal, Lda. 

5.8. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. the right to access, rectify and update your personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, for which purpose you must contact the entity responsible for data processing personal: Solid Memórias Unipessoal, Lda. 

5.9. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. as well as the right to oppose their use for the purposes set out in the previous number, and for this purpose contact the entity responsible for the processing of personal data: Sólidas Memórias Unipessoal, Lda. 

5.10. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. as well as the right to oppose their use for the purposes set out in the previous number, and for this purpose contact the entity responsible for the processing of personal data: Sólidas Memórias Unipessoal, Lda. 

5.11. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. 

5.12. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use. 

5.13. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for effect, and Sólidas Memórias Unipessoal, Lda cannot be held responsible for such access and/or use.

6.1 At the request of the User The User may cancel his order by requesting it to Sólidas Memórias Unipessoal, Lda through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After processing, Sólidas Memórias Unipessoal, Lda will try to deliver it, but the User has the option of not accepting it. For the purpose of cancellation, the User must indicate the following data to Sólidas Memórias Unipessoal, Lda: a) Order number b) VAT number with which the order was placed and delivery address

6.2 By decision of Sólidas Memórias Unipessoal, Lda Sólidas Memórias Unipessoal, Lda reserves the right not to process orders, when verifying any inconsistency in the personal data presented or observing misconduct on the part of the buyer. Sólidas Memórias Unipessoal, Lda. , Ltd.

Repair Service Warranty:

The warranty for the repair service by Sólidas Memorias is for 90 days, counting from the date the service is completed. This limited warranty does not affect legal rights established by national law on new components used in the repair. The warranty for repairs does not cover the following conditions:

• Physical damage (broken/damaged/corroded/warped equipment, etc.
• Improper use, damage caused by falls, negligence, fire, water, electrical disturbances, atmospheric disturbances, etc.
• Damage caused by transport carried out by the Customer or third parties on its behalf
• Use of options or consumables not appropriate for the equipment in question
• During this period, the equipment has undergone technical intervention, with labor and parts outside the services of Solidas Memorias
• The previous repair was carried out at the customer’s request and responsibility.

8.1. In the event of a “manufacturing defect”, that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective guarantee, the User must return the equipment, together with a copy of the invoice and the form “Order Equipment Exchange/Return Form” completed, within a maximum period of 30 consecutive days from the invoice date, to the following address: Sólidas Memórias Unipessoal, Lda Rua Direita de Massamá N87 Loja C, 2745-754 Massamá, Lisboa If the User chooses other forms of return, the respective costs with shipping costs will be your responsibility. 

8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that constitute it, in excellent condition. 

8.3. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, no exchange will take place, and the product will be sent back to the User.

9.1. All equipment available in the Store is duly certified by the competent international entities. 

9.2. The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed. 

9.3. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, moisture/liquid infiltration, use of non-original accessories and technical interventions by unauthorized personnel. 

9.4. If the equipment breaks down, and if it is covered by the guarantee, the User may take it, together with proof of purchase and/or guarantee, to a technical assistance center of the brand. 

9.5. The accessories covered by the guarantee, which break down, must be sent, with the respective proof of purchase and/or guarantee, to the following address: Sólidas Memórias Unipessoal, Lda Rua Direita de Massamá N87 Loja C, 2745-754 Massamá, Lisboa Se If the User opts for other forms of return, the respective shipping costs will be his responsibility. The User must always request the CTT Receipt that proves the shipment of the order. 

9.6. If the equipment breaks down and this fault is not covered by the guarantee,

10.1. The Store is a registered website and the Service provided by the website itself is the responsibility of Sólidas Memórias Unipessoal, Lda. 

10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation. 

10.3. The User acknowledges that any content appearing in the publicity, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, by laws relating to industrial property and other property protection laws, whereby any use of these contents can only take place under the express authorization of the respective owners. 

10.4. The User undertakes to fully respect the rights referred to in the previous number,

11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal acts or offensive to good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of Sólidas Memórias Unipessoal, Lda suspending or deactivating the Service under the terms set out in point 14.

11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overloads, whereby Sólidas Memórias Unipessoal, Lda does not guarantee the provision of the Service without interruptions, loss of information or delays. 

11.3. Sólidas Memórias Unipessoal, Lda also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unforeseeable nature, external to Sólidas Memórias Unipessoal, Lda and which by the same can be controlled). 11.4. In the event of an interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, Sólidas Memórias Unipessoal, Lda undertakes to regularize its operation as soon as possible. Lda also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to Sólidas Memórias Unipessoal, Lda and which cannot be controlled by it). 

11.4. In the event of an interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, Sólidas Memórias Unipessoal, Lda undertakes to regularize its operation as soon as possible. Lda also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to Sólidas Memórias Unipessoal, Lda and which cannot be controlled by it). 

11.5. In the event of an interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, Sólidas Memórias Unipessoal, Lda undertakes to regularize its operation as soon as possible.

12.1. Regardless of any prior or subsequent communication, Sólidas Memórias Unipessoal, Lda may, at any time, and in its sole discretion, discontinue providing the Service and/or part of the Service to one or all Users. 

12.2. Sólidas Memórias Unipessoal, Lda also reserves the right to immediately suspend or terminate access to the Service, in the following cases: a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions; b) When Sólidas Memórias Unipessoal, Lda ceases access to the Store, upon prior notice 15 days prior to the date of termination. 

12.3. The suspension or termination of the Service by Sólidas Memórias Unipessoal, Lda, under the terms of the previous numbers, the right of the User or third parties to any indemnity or other compensation does not matter, and Sólidas Memórias Unipessoal, Lda cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, annulment, cancellation of the Service. 

12.4. In the situations described above, Sólidas Memórias Unipessoal, Lda will notify the User, in advance so that he can, if he so wishes, safeguard the content of his order viewing area within a period of 3 (three) working days from the sending of the e-mail. e-mail or providing information on the main page of the Service.

13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS, or by telephone contact. 

13.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address (“e-mail”) indicated in the ordering process. At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.

14.1. Without prejudice to the provisions of the following number, Sólidas Memórias Unipessoal, Lda may change the Service and/or the technical conditions for providing the same, as well as the respective rules of use, and must disclose such changes to the User at least 15 (15) days in advance ( fifteen days ). 

14.2. The version currently in force of these General Conditions and their annexes is available on the website www.solidasmemorias.pt

15.1. Whenever Sólidas Memórias Unipessoal, Lda deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network settings. 

15.2. Without prejudice to the provisions of the following numbers, and bearing in mind the innovative nature of the Service and the technological evolutions to which it may be subject, Sólidas Memórias Unipessoal, Lda may change its technical configurations whenever this proves to be convenient to adapt it to any developments technological. 

15.3. However, Sólidas Memórias Unipessoal, Lda does not guarantee the User any upgrades or improvements to the Service. 

15.4. Some upgrades or new features of the Service may only be available upon payment by the User and/or subscription, by the same,

16.1. The User may submit any contractual conflicts, to the arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to Sólidas Memórias Unipessoal, Lda of acts and omissions that violate the legal provisions applicable to the acquisition of goods. 

16.2. The complaint must be presented within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of Sólidas Memórias Unipessoal, Lda, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt. The Contract is governed by Portuguese law.